FAQS

Health & Behaviour

  • Do i need to discuss my families health or behavioural challenges?

    Guests should not book with our company without 100% communicating their own or any of their family members: health, fitness and behavioural issues, which could impact their ability to take part in any given activity.

    Understanding our clients challenges or disabilities, is a process for our company to create safety for you and your family. It is not a process for discrimination.

    If you do not address your health and fitness accurately prior to booking, the decision whether you or any of your family members can or cannot participate on an activity will be decided by our operations manager or your local tour leader.

Fitness

  • Do i need to be fit ?

    A moderate level of fitness is required. Your children should be active and should enjoy sports.

    For parents, we say: if you never go to the gym, or rarely participate in regular sport – our adventure holidays & tours might not be suitable. Do contact our staff to discuss our activities & fitness levels.

  • How do your activity locations affect my family?

    Please keep in mind, that you have not experienced our activity locations.

    This means guests cannot assess the route difficulties for themselves or for their children.

    Rivers, canyons, coastlines etc are all unique. Canyoning in one country will not be the same in another.

Food, diets & allergies

  • Can i book on, with a nut allergy?

    If you book one of our tours or holidays, please note that we cannot guarantee a 100% nut/allergy free kitchens, where food is included in an itinerary.

  • Can a Vegan or Gluten Free diet be catered for?

    For guests that require Vegan or Gluten Free diets its important you contact our offices prior to booking the holiday, to meet expectations. For any guests that have intolerance’s or allergies to food or ingredients please contact our offices prior to booking this Croatia family adventure holiday. Vegan & Gluten diets might find there is a repetition in menus and dishes created. Please book with the appropriate expectations.

General

  • Can you tell me the ages of other kids ?

    Yes, no problem. We can tell you the ages and genders of the other kids already booked on. We always try our very best to create like minded groups.

  • Do parents have to do the activity ?

    Children and teenagers can only do an activity if the parent is participating.
    If the parent becomes injured before or during the Croatia active holiday, this will have an impact on the whole family. Refunds are not given for any activity missed. Other parents or our guides cannot accept responsibility for your children.

  • Do I need insurance for my trip ?

    Yes. Having the right travel & activity insurance is extremely important, especially when enjoying adventure sports.

    For white water rafting, River Tubing, Canoe safari, mini rafting, river kayaking – the white water grading will not exceed level 3.

    There is no international grading for canyoning. However, it is useful to know that there is no abseiling.

  • Can i pick & mix the activity days?

    Our adventure holidays are sold as a package not on an individual activity basis. Refunds for individual activities not participated in are not possible, unless stated in your written offer prior to booking.

  • How should i prepare for your trip ?

    Prior to your travel dates, we will send you documentation to help you plan & prepare. We provide all technical equipment.

    All activities are professionally guided. We also advise clients to look at our YouTube page for insightful videos.

  • Will we get time to relax and chill ?

    We describe our holidays as: Adventure meets relaxation.

    There is plenty of space for ‘family time’ and your own independent explorations. But at the same time, you can buddy up with other like minded parents and teenagers.

    You can be as involved as you want to be during your own free time. The activities are designed for families and everyone enjoys the experience.

    Often our clients write, ‘Best family holiday ever!’ Please see our reviews on TripAdvisor.

  • Is this suitable for teenagers ?

    Our trips are very suitable for parents with teenagers. We have the magic ingredients to make moody teens into normal human beings!

    Of course we have WiFi in the accommodation and around the pool, so they’ll be able to share their photos on Instagram.

    We try to age and gender match to create like minded groups

Flights

  • Who flies to Croatia ?

    At the bottom of our homepage – you can find the page ‘Find a flight’. Or look at the Resources section in the footer of this website. This find a flight tool, helps provide links to air carriers to Croatia.

  • Are flights included in your packages ?

    No. Flights are not included.

    With on-line check-in and many in-flight demands, our customers prefer to handle their own flights.

    Use our menu and look for the tool: ‘Find a flight’. We have provided a useful search tool to help start your flight research.